Ask Biosphere support for help
When Scout cannot solve something, ask a person. Ask for help flags your Scout conversation for the Biosphere support team, who reply in the same conversation.
Ask for help
- Open the Scout conversation about the problem, or start one and describe what is wrong. Include any reference number an error showed you.
- Select Ask for help below the message box. It appears once the conversation has a message.
The button changes to Support requested. Your message box stays in place, and you can keep writing in the same conversation.
Read the reply
A reply from the team appears in the conversation, labelled Biosphere support team. Keep writing in the same conversation; Scout still answers your messages, and the team sees everything there.
If you have not read a reply, Biosphere emails you “Biosphere support replied to your conversation”. The email does not include the reply; its button opens the conversation.
When the conversation is resolved
When the team has finished, the same place reads Support resolved. If you send another message, the conversation reopens and asks for support again, so you do not need to start over.
What to know
- Every active business can ask for help through Scout.
- If you cannot sign in, reply to any email Biosphere has sent you, such as your approval email. Replies reach the support team.
- The support team can read your Scout conversations to help you.