Get help
Three places answer questions: these help articles, Scout and the Biosphere support team.
Read help articles
- Select your business name at the top of the sidebar, then select Help. Help is also listed in Configure.
- Type in the large Search help box, or browse the topics below it. Results show each article’s title and opening sentences as you type.
- Select an article to read it. Related articles are listed at the end. The back arrow returns you to the list.
Ask Scout how something works
Type a question in Search help and select Ask Scout, or press Enter. Biosphere sends the question and opens a new Scout conversation for follow-up. If sending fails, your search remains available so you can retry.
Public Help uses the same search and article layout. Its Scout conversation answers product questions from published Help only. Sign in to ask about your own business records or Knowledge documents.
Scout searches these same articles when you ask how something works, alongside your own business records and Knowledge documents. Ask in your own words, such as “How do I retry a failed job?”. See Ask Scout about your business.
Contact Biosphere support
In a Scout conversation, select Ask for help below the message box. The support team replies in the same conversation. See Ask Biosphere support for help.
If you cannot sign in, reply to any email Biosphere has sent you, such as your approval email. Replies reach the support team.